Get in Touch
Custom mesh sizing, warranty support, bulk orders, and install questions — every inquiry routes to a real person, with replies typically inside two business days.
Reach the Bynbbur Team
Email, phone, or the form on the right. For warranty claims, include your order number and a photo of the failed grommet or stitching defect; that gets a claim opened on the same business day.
Best for warranty claims, custom-size quotes, and order follow-ups. Attach photos directly to the email.
Mailing Address
Bynbbur Customer Care1840 NE 3rd St, Suite 240
Bend, OR 97701
United States
Returns ship to the retailer where you bought, not this address. Use the retailer return portal first.
Response Times
- Email: 24 to 48 business hours
- Phone voicemail: Next business day
- Warranty claims: Same day with photo
- Custom-cut quotes: 3 to 5 business days
Send a Message
Fill in the form below — we read every inquiry and route warranty cases to the manufacturer support desk within the same business day.
Before You Send
Three quick answers that solve roughly half the incoming inquiries.
Can I get a custom mesh size?
Yes. Email exact width and height; custom cuts ship in 7 to 14 business days after the quote. Custom service applies to HDPE mesh and balcony fabric, not the freestanding kit or PVC pickets.
My grommet tore out — what next?
Send the order number plus a photo of the failed grommet inside the 3-year warranty window. The support team typically opens the claim same business day and routes replacement options within 48 hours.
Where do I return a screen?
Returns go through the retailer where you bought, not the brand address above. Use the retailer's return portal within the standard 30-day window; the brand can help if the retailer flow stalls.